Secret to Finding the Best Car Service in NYC

"Looking for the best car service in NYC?" -- Being in the chauffeured transportation industry since 1988, I have been asked this question many times. The answer, however, is not as straight forward as the question. chauffeurs
3. On time service

While this makes our industry sound very simple, there are a lot of moving parts (no pun intended) to making this happen. So in your quest for the best car service NYC, here is what you should look for:

 

Your first initial call or email: How were you treated? Customer service starts from the first point of contact. If the representative answers the phone "limo service" and pauses for you to respond, this may be an indicator of what you can expect from the car and driver that show up. Technology: Is there an organized system for taking my reservation? Will I get an email confirmation or a status update on my vehicles progress the day of the trip? Are they going to track my flight arrival in case I arrive early or delayed? Equipment: Do they have the proper vehicle for your trip? 8 people staying in town for two weeks requires a much different vehicle from a business traveler in town for meetings for two days needing corporate limousine service.

The secret to finding the best car service in NYC is paying attention to the details. Observe your experience from the providers web site and phone manors, and you will know very quickly what service level you can expect.

-Michael Zappone, CEO.